Indian Bank — Bank staff / manager

Address:

Chennai, Tamil Nadu, 600042

Dear sir,

Several attempts i sent to indian bank Nodal officer south chennai. Whenever i call up and ask They says no mails in inbox from my mail id. I sent to rbi ombudsmen chennai. No reply. What should i do kindly help me.

The following complaint message i sent to rbi ombudsmen and nodal officer south chennai Indian bank.

I am K. Devaraj I am having account in Indian bank Taramni link road Velachery branch chennai my account. No is[protected]. On 9th of April when I was about to deposit money at Velachery Indian bank main branch the cashier women staff neglected and said depositing money in counter is not allowed because outside we have money deposit machine go and deposit there. I requested her like its urgent please accept madam. Then also she neglected and said go to any of nearby branches for counter deposit. Also said In our branch staffs got reduced because of the deposit machine. I asked her if you cannot accept money in counter then why Dont you put a board saying that strictly in counter we cannot accept money for deposit. Unnecessarily I stood for all the queue I said. For that She replied like, that and all you go and ask manager. by the time manager was not at seat. time was around 2'o clock. Again I came to bank at 2.45 and asked the manager about that madam's name who is sitting in counter 3. I wanted to make complaint against her. For that manager replied like her name is parvathy or anu. I told him about the incident he listened carefully and started telling one story. one day a father and son was going on a donkey ... at last he also ended up like we can't accept money in counters since the money Deposit machine installed. If you want make complaint You can make.

Next day I made complaint through Indian bank website sgprs I entered name account no mobile no etc... And typed all my informations and sent 2 messages. One of My Online Customer Complaint Reference Number is : IBCWE[protected] - Indian Bank. Unfortunately Yesterday I got a mail from Indian bank Taramni link road branch saying that mail has wrongly reached us. Kindly send It to concern branch. I Dont know what's wrong with website software.

My concerns are

1. Why that madam not accepted my cash eventhough I come by long queue and also after my several requests.

2. Why the bank manager behaved irresponsibly like his women staff. And why unnecessary donkey story infront of other customers. Making fun out of customers. From sitting in a responsible chair.

3. At anycost I want to know the full story. Because he stopped inbetween. In my life Laterstage it may be usefull to my grand childrens also .

4. Why the system is like that sgprs in Indian bank. I mentioned clearly like I have account with Indian bank Taramni link road branch and I try to deposit money at Indian bank Velachery main branch. (I had problem with Indian bank Velachery main branch only). Then why it reached tl road branch. Kindly make arrangements to reach mails to appropriate branches only. And change the system (webpage software).

5. (For RBI) I know The problem is hardly 1 week old only its too early to come to you. Minimum 30 days time frame is there. But The main reason for sending to you also is i feel immediate corrections to be made in the website software system.

Yours truly,

K. Devaraj
A/c no.[protected]
Mobile. [protected]