Indian Bank — Complaint for refund of rs. 3760

Address:

Vellore, Tamil Nadu, 632014

I was booking a flight from GOIBIBO on 17th march 2017 at 11:19 a.m. but due to some technical error the transaction got failed. But an amount of Rs 3760 was debited from my account.
I have filed an online complaint twice on the Indian Bank website but still no response has been received from their end.
I even went to the Indian Bank main branch in vellore and filled a complaint form regarding the transaction but no reply has been received till date.
I have been in regular contact with the PG Support for the past two months now (as told by your customer care center person) and even after providing them with all the details they asked for, they are now replying that no such transaction has taken place.
Even after repeated complaints and giving you substantial amount of time the money hasn't been credited back to my account.
Even after that a number of complaints have been sent to Indian Bank by me and my father(Dr. Suresh Sharma - Prof. in Panjab University Chandigarh) but the money hasn't been refunded back.
It has simply become a mental torture now as it is been almost two months and we are regularly requesting them to pay back but all our efforts are going in vain.
Please I request you to seriously look into this matter and credit back the amount of Rs 3760 along with compensation amount. I am enclosing copies of all the complaints he has written to the Bank during the last two months, and request you to expedite the matter.