Indian Bank — failure in imps through indpay and non receipt of amount transferred

drsachinpalve11

from Mancheral, Telangana

Address:

Pondicherry, Puducherry, 607402

13/1/18
Dear manager,
I dr. Sachin holding my saving account in ib branch: kirumampakkam, pondicherry had transferred rs. 4000 twice to my account in cub.
After receiving otp i received message as your fund transfer for rs.4000.00 on 11-01-18 could not be processed due to insufficient balance in your account. At 22:44 pm.
It didn't credit to beneficiary nor it revert to my account. Transaction no.
1)
[protected]/ imps/p2a/[protected]/[protected]
&
Transaction 2)
[protected]/imps/p2a/[protected]/[protected]
Kindly look into matter with immediate effect.
Waiting for the timely resolution.
Thanking you

With regards
Dr. Sachin

Was this information helpful?

No (0)

Yes (0)

Indian Bank customer support has been notified about the posted complaint.

Jan 14, 2018

Updated by drsachinpalve11 Hi!
Yesterday after posting my complain here on consumer complaints and sending an email to [protected]@indianbank.co, I received an e mail from [protected]@india.com sent by Mr. Rahul Tripathi, asking my contact details to resolve the problem.
I shared my both contact mobile numbers.
He asked me my debit/ credit card number of any bank and it's expiry date.
After giving my indian bank card details, he said the card is blocked and asked to provide details of some other card.
I gave details of CUB, he then said it's not accepting, later I somehow doubt him.
But as the e mail and consumer complaint are secured, I preferred to send him contact of my SBI card details during which following transactions took place which hurt my trust
The details are attached as image from SBI MOBILE APP ( PLEASE FIND UNDER IMAGE ATTACHED)
It's totally out of my understanding whether it was a fraud or genuine call made to me.
After the last transaction debited from my account, last call I made to his mobile no. [protected] and I told him that he is trying to debit or credit?
He said sir you provide me with the otp and you will get all your money back.
I didn't provide any OTP details to him later.
My OTP RECEIVED TOO READ AS follows: 45***9 is your One Time Password for online purchase of Rs 8000.00 at PayApt thru State Bank Debit Card ending 3655. Don't share this with anyone
He was trying to assure that if I provide this OTP, he will revert me back the amount. Since due to Pongal, there are 2-3 days holidays to bank, I am helpless.