Indian Bank — irresponsible reply of a manager

Address:

Virudhunagar, Tamil Nadu, 626123

I gone to change atmcard as per ur msg. Mgr. Asked to bring passbook. I said passbook. What purpose ur asking. That is not in msg. To bring passbook. He said we can't send msg.. U came to bank by which vehicle. Sivakasi branch. Manager name not known. Digital india how become. Passbook.in running.
Nationalisation policy will be failure by such officers. Thanks