Indian Bank — money not reflected in account

Address:soni bazar parekh chakala, soni bazar parekh chakala, Porbandar, Gujarat, 360575

I have returned the item before a 2 week
And amazon refunded that amount (Provided reference number and also confirmed by the calls) and indian bank is asking the utr number and amazon is not able to provide the utr number and i am stuck between them.
Amount is not at all updated from last 5 days,
And they are telling that it will be refunded and reflect in 3 to 5 business days, but today is the more then 8 days and not update from bank at all.
And they are also talk rudely in calls with just give us utr and we will proceed,
How can i give utr if i am not having from amazon and they also told that they just have refund reference number not utr this is not acceptable from any side,
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I ordered the product of worth ¥808, and later I requested for refund, they collected the product and informed the transaction completed on October 13 but till now the money not credited in my account, the service center informed it only be the bank problem, I request you to credit the amount as soon as possible.

Amazon has initiated the refund process. I have attached the photo as proof.
The Refund Reference is[protected]. But this amount is not reflecting in the passbook. My bank name is SBI. Amazon has initiated the refund on 12/10/2019, but till now I didn't receive. i have also attached the chat between me and amazon customer service.

coolakashjha12's reply, Oct 18, 2019
Registered Email ID in my bank account is coolakashjha12@gmail.com
IFSC number is SBIN0006
Account number is 36039657499
On 5th of oct 2019 i cancelled three product from filpiart and i didnt get my refund amount of (275×3=816) in that I got my one amount of 275 in my account by 15th oct 2019 but still I didnt get 2 refund amount my bank reference I'd Is [protected] pls help me

I had paid online on Myntra and haven't received my refunds. It's been over a month. Please see into it. Refund of 3 items hasn't been done.

Iam sairoshan i ordered boat bassheads 162 of 399 rupees on 15th October 2019 I cancelled it forbmy personal reason i got a mail that Amazon initiated my refund but money was not credited.i payed through canara bank.its past 4 working days.thankyou sir

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