Indian Bank — No replacement of messy and filthy two thousand rupee notes

Address:

712103

I, Mrityunjoy Das, a beholder of an account in Indian Bank, wants to convey you a serious grievance that I encountered a few days ago. On 29 June 2017, I paid a visit to the local S.B.I ATM to withdraw a sum of Rs.10, 000 for my own needs and convenience. Unfortunately, after I accepted the withdrawn money that consisted of five two thousand rupee currency notes, I discovered that three out of the five notes were in a very pitiable and filthy condition. There was no scope for me to replace them at that moment and thus, I was hopeless.
Due to the urgent emergence of my monetary needs, I rushed to the Chinsurah Branch (753) of the Indian Bank for the immediate replacement of the distorted and dirty notes on the following day. On approaching the authorized representatives for the replacement of the said notes, they offered a direct refusal to my formal inquisition to replace the three currency notes. Moreover, they paid no heed to my priority and kept on openly harassing me through various means. They kept me waiting for a long period, and on further approach, they proposed a total denial for the required replacement. Furthermore, they went on arguing with me, irrespective of my courteous requests. The manager, as well as their representatives, clearly stated that they bear no responsibility for these types of filthy notes, offered by the ATMs. With a complete failure in my purpose, I had to retreat back and make another provisions of money.
I want to know a fruitful procedure that will enable to replace the said currency notes that is in my present possession. I am the sole bread-earner for the family, and want to replace these notes as soon as possible.
Nevertheless, I am very much displeased with the pessimistic interaction with the Indian Bank representatives. I do not know the root cause of such immoral attitude they bore against me. I am an accountholder and serving an accountholder must be a bank’s motto. I was very much astonished and dissatisfied with such obscene behavior on the part of the bank representatives. Please take the necessary action.
Email - id : [protected]@gmail.com