Indian Bank — Non-receipt of Inward online remittance

Address:

560064

Account no.[protected]

I paid through my debit card to yatra.com on 3rd jan 2017. Since the service was not availed, they refunded the amount same day and stated that "depending upon my bank" the refund would be credited within 2-7 days.
I have contacted my home branch, yelahanka, bangalore. I was told - after more than 15 visits spread across 3 months - that i have to contact yatra, since indian bank has not received funds.
I am attaching my e-mail correspondence with them:
Re:'ya:3705684' re: 'ya:[protected]' cdxdfgvcjvchgfjhnb30-domestic hotels - cancellations - cancellations - complaint 3
Inbox
X

Yatra.com
11:47 am (6 hours ago)

To me
Dear sir,

Greeting from yatra.com

Apologies for the inconvenience caused.

With reference to your mail, under the booking reference number :[protected], we would like to inform you that we have already initiated the refund on 03 jan 2017 1813hrs.

Please find the transaction details : (Transaction :[protected] we would request you to contact the grievance cell of your bank. You should provide them the number transaction to trace the transaction.

You could get the contact details of the grievance cell from your bank’s website.

We appreciate your patience and understanding in this regard.

Look forward to serving you.

For any further queries/information you may write to us at [protected]@yatra.com.

Regards,
Sarika yadav
Yatra | 6th floor tower d, unitech cyber park, sec 39, gurgaon, haryana – 122002

On 6/15/2017 9:15:55 am from: [protected]@gmail.com
To: [protected]@yatra.com;
Subject: re: 'ya:[protected]' cdxdfgvcjvchgfjhnb30-domestic hotels - cancellations - cancellations - complaint 3

Shame on you!

In the first place, the refund did not happen for 4 months. And, now even after more than a month of complaining to you, you don't even bother to look into the matter.

Go ahead. Enrich yourselves!!!

On wed, may 24, 2017 at 3:33 pm, umesh rao wrote:
Would you be kind enough to enlighten me the meaning of "shortly" according to you? I am yet to hear from your "service manager"!

On wed, may 10, 2017 at 10:24 pm, yatra.com wrote:
Thank you for contacting yatra.com.
A query reference number 3705684 has been assigned to your query. Please do not change the subject line comprising the query reference number when replying to us.
A service manager will contact you shortly.

Since this is entirely the fault of indian bank, i demand that my money (Rs. 1367) be credited with interest at 18% p. A. Because the wrongful use of money by indian bank amounts to "unauthorized overdraft".

Regards,

Umesh rao