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[Resolved]  Indian Bank — poor customer service

Amazon refunded amount is still not reflected in my account even after 10days. I got a mail from amazon saying that the amount will reflect within 7 days. If not we have to contact the bank.
But the toll free number of indian bank is always busy. No other means of communication also. Such a big bank but the customer service personnel are always busy.

The authorization code (Refund reference number) for the transaction is[protected].
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Complaint marked as Resolved Feb 5, 2019
Use SGPRS which is a complaint registering system. I didn't receive any phone call or email from bank side .

Complaint Status


[Feb 02, 2019] Indian Bank customer support has been notified about the posted complaint.
Updated by Nirmal Techz Feb 02, 2019 Customer care finally attended call but asked me to go to branch office .
Updated by Nirmal Techz Feb 02, 2019 It seems even for a small transaction we have to waste our time to get problem solved.
Updated by Nirmal Techz Feb 05, 2019 Somehow the amount has reflected finally.
I have a doubt whether they checked into problem because I made a complaint using SGPRS .

My advice would be to use wallets for shopping online becoz refunds will be much faster.
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    Indian Bank
    Customer Care Service
    Customer satisfaction rating
    12%
    Complaints
    2801
    Pending
    0
    Resolved
    343
    Indian Bank Phone
    +91 44 2813 4300
    Indian Bank Address
    PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
    View Full Information
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