Indian Bank — refund not processed to my account even after it's done from amazon

I ordered a laptop for 78990.00 inr from amazon online. I returned the laptop since i got a laptop with wrong specifications. When i contacted amazon, as per them, they have successfully returned the amount on 24th november 2019 but till now i didn't receive the amount. And they asked me to initiate a dispute charge on the bank. When i asked the bank employees they are not even aware of the form itself. The reference number amazon gave me is :
2que576t0000k2nx7tt6
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Dear sir
Ac/no : [protected]
IFSC : IDIB000A039
Savings account
Sir i deposited amount 500rs the machine is taked. Tha amount but the amount is not credited to my bank account... It's very urgent please sir refund my amount 500rs

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