Indian Bank — refund not reflected in account

The refund amount from both amazon and paytm is processed as it shows in the app but it is not reflected in the account. Upon enquiring they said that your bank is taking time to process the amount and it will reflect within 7 working days but more than one month has passed and i did not get even a rupee debited to my account. Please look after this and try to resolve the issue as soon as possible
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    Indian Bank Phone
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    PB No: 5555, 254-260, Avvai Shanmugam Salai, Royapettah, Chennai, India - 600014
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