Indian Bank — regarding amazon refund amount but indian bank not credited in my account

Address:Najafgarh, New Delhi, South West Delhi, Delhi, 110043

Name: Najmul Hussein
Acc :[protected]
Mobile: [protected]
Refund ref num: 451T3VE0000K42577D9
Bank - indian bank

I have purchased helmet from amazon on[protected] by making payment of 949/- through indian bank debit card. I have returned the item and amazon initiated refund on[ 20.01.20] with refund reference number of[451T3VE0000K42577D9]. They even shared transaction id on my request - 451T3VE0000K42577D9. I visited branch for solution and they contacted billdesk which is the payment gateway. Bill desk is asking to get payment reference number from branch for which branch has no answer. When i contacted amazon, they requested to file charge dispute with indian bank customer care. But indian bank customer care executives denying the existence of such form/facility. It is not about money but about the customer services offered by bank. It is the practical issue and may happen again in future for which bank should be ready with solution.

Kindly resolve the issue
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Indian Bank customer support has been notified about the posted complaint.
Jan 30, 2020
Updated by Najmul Hussein
My amount is refunded by Indian bank within 5 days. Complaint against 949/- is initiated refunded .
Thank you Indian Bank
Najmul Hussein
Complaint comments 

Comments

Complaint against 949/- refund initiated and complaint is resolved within 5 days . My amount is refunded by Indian bank.
Thank you Indian Bank
Najmul Hussein

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