Indian Bank — Regarding delaying the process of payment,severe misconduct, denying to provide helps to customers.

Address:

Dibrugarh, Assam, 786602

Dear Sir,
Most Respectfully, I Mr. Monoj Kumar Bharali is a valued customer of Indian Bank, Duliajan Branch bearing Savings Bank account No.[protected] and maintain a good transaction since the opening of the branch.

I have deposited an EMD (Earnest Money Deposit) in favour of M/S Oil India Ltd., Duliajan, Assam 786602 on 17/06/2016 vide pay in slip no. 3409 dtd. 17/06/2016 with an amount of Rs.14, 500/- for participating in a Tender No. DCO1257P17. Accordingly Oil India Ltd. released the EMD amount on 05/11/2016 vide letter reference no. A/CS.54/EMD/2016 to the Indian Bank, Duliajan Branch. The letter has been received by bank authority with proper seal & sign. on dtd.10/11/2016. But the said amount has not been credited to my account till now. When I visit the branch to know the status and asked the Branch Manager Mr. Bijit Boruah why the amount is not credited to my account yet?. Then all the staffs and the Branch Manager not willing to co-operate me and behave me rudely and also reply me in aggressive mode that they don't have received the released letter from Oil India Ltd..

Accordingly, I have visited the accounts department of Oil India Ltd. and asked them why they don't send the released letter yet. Then they showed me the released letter which was received by Indian Bank, Duliajan Branch. Again I visit the branch and show the copy of released letter received by them, then Branch Manager Mr. Boruah replied that anybody can make such stamps and sign over the letter. Though the stamp is of our branch but the signature doesn't belongs to anyone. Is this a joke???? Can any unauthorized person make a bank's stamp? What a nonsense and hopeless branch manager he is?? Again I request him to consult with the Oil India authorities regarding the matter. But that nonsense manager replied me in a angry mode that it's not my problem it's your and Oil India's problem and you have to solve it yourself don't come here again regarding this matter I can't assist you any way. Is this be a behave and reply of a branch manager to a customer?
This incident really hurt me a lot.

This is not the first incident, the Branch Manager Mr. Bijit Boruah do such type of behavior to me and other customers including the Bank's Land Lords brother earlier also. But we neglect the matter as the branch is next to my house and I try to make friendly relationship with all. But, this time this hopeless manager cross the limits. We customers are not his slave that he can say anything what he like. The bank authorities go home to home to open account when the branch was first set up. I don't come myself to open any account in this branch.

I have send mails to higher authorities of Indian Bank telling them the matter but no response has been taken from their side yet.

Therefore, being helpless I would fell comfortable to introduce the matter at your esteem court.Hope you will look after the matter on urgent basis and requested to take immediate disciplinary action against this hopeless, manner less, nonsense, idiot anti-social Branch Manager Mr. Bijit Boruah and the staffs and Indian Bank, Duliajan Branch, Duliajan, Assam, 786602 at the earliest and arrange to credit my EMD amount to my account as early as possible.

Your co-operation and early action will be highly appreciated

Thanking you

yours faithfully

Monoj Kumar Bharali
Mobile-[protected]
Duliajan, Assam

N.B.- I have enclosed the released letter & pay in slip copy received by Indian Bank Duliajan Branch herewith