Indian Bank — transaction about refund

Address:Pondicherry, Puducherry

I ordered samsung galaxy m20 phone in amazon and i cancelled the order. Refund was initiated on 13th april 2019. Today is 24th april 2019. When i called amazon customer care they said that they already transacted the amount to my account. But till it didn't came to my account. Who is responsible for this? Bank or amazon. However the amount is mine. Please take necessary actions
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Indian Bank customer support has been notified about the posted complaint.
Apr 24, 2019
Updated by Krisnah
Account number:[protected]
Apr 24, 2019
Updated by Krisnah
Refund transaction number:[protected]
Apr 26, 2019
Updated by Krisnah
No response at all
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