[Resolved]  Indian Gift Portal — Non Delivery of the product/ NO Refund

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.indiangiftsportal.com

Its regarding the captioned ID gift which was booked from the portal of IGP on 30/Sep. ID: IGP739205 This was a personalized gift, which I booked for my sister Ms Toshi Gairola (who stays in London and whose birthday was on 2nd Oct). The gift was booked in her name.The gift is undelivered to her. First I had a chat with an associate called Sampark of IGP on 5th Oct and he said"soon it will be delivered ma'm". After some days I received a mail stating that the gift has been delivered to Mr.PATEL M. Now I don't know who is this person! And how can this company handover the gift to anybody? While ordering this company asks us for any Special Instructions - I clearly mentioned that Ms. Toshi Gairola will be the receiver of this gift and instructions were given by me stating " Kindly call the receiver of this gift before delivering". But even after that neither any call was made to her nor the gift was delivered. I again had a chat with Sampark on 14/10/2015 and he said he will be respond to my issue by 15/10/2015 with some positive response. But then on 15/10/2015 this company sends me a POD which states the gift is delivered to PATEL M. Again I escalated this issue to a person call Ujjwal who assured me that he will get back to me with positive response by 19/10/2015. But I have not received any response from them till date. I just need my refund( Rs. 2, 230). Kindly help me with this. Thanks & Regards, Purva Gairola [protected]@gmail.com [protected]