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Indian Gifts Portal / Intermesh Shopping Network Complaints & Reviews

4.1
Last updated Aug 7, 2022
Complaints 111
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Indian Gifts Portal / Intermesh Shopping Network Head Office Address

A006, Kanakia Boomerang, Lower Basement, Chandivali Powai
Mumbai
Mumbai City District
Maharashtra
India
400072

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Indian Gifts Portal / Intermesh Shopping Network reviews & complaints(111)

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I want to complaint about the illegal commercial activities being carried out in residential area of RZ block, Dayal Park, West Sagarpur, New Delhi - 110046. There is shop of welding. He used to cut iron with iron cutter and weld all the day. Due to his shop, its seems to be impossible to live in peace. All neighbours and person who is living near by this shop facing lots of problem.There's also a school in the same lane.

These...
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I ordered the Rakhi and sweets plus dry fruits to be delivered to New York on[protected].The order was placed by me through IGP website on[protected] vide order no 7398157.However within 30 minutes I requested for cancellation of the order which was ack by IGP vide ticket I'd 1744235
On[protected] wherein they mention that it will be looked into and will be responding within 24 hrs.However on[protected] I got mail from IGP confirming despatch of order
I countered them immediately why the despatch has taken place despite my request for cancellation.They again raised a ticket to my counter on[protected].
On[protected] I got mail from one Sajel of IGP saying that order is already despatched and cannot be cancelled.

They have deliberately looted the amt ofRs 4725despite my repeated request for cancellation and despatched the order instead of cancellation

Pl help me refund of the amount
Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
Hi,

We are so sorry for the confusion and frustration this has caused. Please let us explain.

Due to the Rakhi rush, the orders are being shipped from the warehouse within an hour of placing the order. We did receive your cancellation request after the confirmation of the order. The orders cannot be canceled on the confirmed stage.

Apologies for the disappointment you had to face, trust us we did not mean to disappoint you in any way.

Regards
Team IGP
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    The package has been stuck in transit after the stipulated delivery date. It is late by a week. And the tracking also is not updating.
    SRTP[protected] this is the tracking ID for the package.
    Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
    We are really sorry you had such an unpleasant encounter with us. We try to make our customers’ gifting experience easy and enjoyable. Please share the order number so that we can have this checked.

    Regards
    Team IGP
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      I ordered a personalised photo frame on IGP.com.
      My cash was debited but the order was not placed. Need support ASAP.
      Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
      Hi There!! We are really sorry for any hassles caused. Do not worry we are here to help you. Please share your email id here or please feel free to contact us on [protected]@igp.com and we promise to have the issue resolved on priority.
      Hi Allen, We are really sorry for the hassles caused, please share your email id here or write to us at [protected]@igp.com and we promise to resolve this for you on priority.
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        Where is my hand bag return my money rps 249 cheater
        Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
        Hi Madhu, Really sorry for the disappointment caused, Please share your order details here or please write to us at [protected]@igp.com and we will definitely have this resolved for you as soon as possible.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          On the 15th Feb I had ordered some products from the Indian Gifts portal and on 19th Feb, on my phone, I get an SMS saying it has been delivered. So the issue here is although I. mentioned the correct address the delivered address is wrong.
          Following are the details of the orders
          Order No: 6469972
          Courier: BlueDart
          AWB: [protected]

          Order No: 6469932
          Courier: BlueDart
          AWB: [protected]
          +4 photos
          May 24, 2022
          Complaint marked as Resolved 
          Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
          Verified Support
          Apr 16, 2022
          Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
          Hi Manas,

          We are really sorry for the delayed response, also we apologize for any inconvenience caused.

          We have been notified by the teams that the order has been delivered successfully, we would request you to please confirm the same. Please feel free to contact us on [protected]@igp.com in case of any concerns and we will definitely have the issue resolved for you at the earliest
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            Getting scratch card type of fake gift cards and asking me to give money for security advance
            Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
            Hi Karthi, Really sorry for any disappointment caused, we would request you to share your contact details and order number here or write to us at [protected]@igp.com so that we can check this and have the issues resolved for you.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Funds on Hold
              Account Number:[protected]
              As on Date: 20 Dec 2021
              Amount Held By
              HDFC Bank (for MiREVENUE HOLD THROUGH GEFU): ₹ 1737.65
              May 17, 2022
              Complaint marked as Resolved 
              Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
              Verified Support
              Apr 16, 2022
              Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
              Hi There!! We are really sorry for the delayed response, also we apologize for any inconvenience caused. Please confirm if the issue is resolved also please let us know if the funds have been held by IGP (support with a screenshot) and write to us at [protected]@igp.com so that we can look into it and have this resolved on priority
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                Had ordered a pair of Clarks shoes but the company doesn’t respond. I think the site or the company is fake and may be they are looting gullible people under the protection of online web system.
                Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
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                  I placed an order on 6 august, my money was deducted from my account but the order wasn't placed according to the app. so i asked for a refund. after constantly having to email them about the refund, the refund was initiated, after a week, it still didn't show in my account, after asking the customer service, they said the refund was initiated and i was supposed to ask the bank where the refund is.

                  how is that customer service if i am supposed to do all the work that they should be doing. and why should i be enquiring about my refund status when its their responsibility to make sure that the money is refunded or not.
                  Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 04, 2021
                  Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                  Hi,

                  Thankyou for the feedback. We regret and strongly apologize for the error. We understand that this might have caused you a lot of inconveniences, trust us we did not mean to disappoint you in any way.

                  Once the refund is initiated, the refund reference number is shared with the customer. The refund usually takes 5-7 working days. However, the customer can also track the refund process with the bank.

                  We deeply value your relationship with IGP and are committed to providing you with the highest level of service simply because our customers deserve the very best.

                  Warm Regards,
                  Team IGP
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                    I have booked rakhi for my brother who is US on 6th of August 21. At the time of booking the expected date of delivery was reflecting as 11th August. They provided me the tracking details to track my shipment. In their tracking website my packet was reflecting as delivered on 12th August. I asked my brother to check but he said there is no courier at my place. I called customer service of IGP to enquire, they said "mam your courier is not...
                    +2 photos
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                    I ordered a product from igp.com, payment was successful, money got deducted from my account. But when I saw my order history its shows no orders. Completely fake
                    Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
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                      We multiple times contacted you but there is no response from your end so we Complaint Registered in national consumer helpline but that portal also you no responsibility. So you ignore our emails and calls. Also you delayed and failed to refund the amount. So we dispatched legal notice.

                      Tracking no: RT[protected]IN

                      YOU CAN IGNORE THIS EMAIL SO NO PROBLEM WE WILL THE CASE IN COURT.

                      order no: 3356545
                      Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
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                        My oreder is not delievered timely
                        Then i canceled my order
                        And i called to dtdc to not deliver my order
                        But my money is not refunded yet...
                        So plzz refund my money as soon as possible
                        I also try to contact to customer care but there is no reply on call or email
                        Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 22, 2020
                        Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                        Hi,

                        We are very sorry about the difficulty you encountered recently with your last order from us. We understand that those products were required for urgent purposes.

                        Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products.

                        Please help us with the order number so that we can have this checked.

                        Warm Regards,
                        Team IGP
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          I ordered a rakhi combo in this site on 3rd august 2020 for an express delivery on 4th august for the given address but they took the money since i paid using upi and didn't placed any order i mailed them for a week but they didn't replied to any mails and call and suddenly today 7th august i get a mailed from them that they placed my order instead of refunding my money and contacting me for my consent they didn't try to even contact me and doing things as they wish it is a fraud online shopping site and they are just luring the customers without providing them the adequate services that they have mentioned i want my refund and cancellation of the out of the blue order they placed my product of is 3234571
                          +5 photos
                          Nov 7, 2020
                          Complaint marked as Resolved 
                          Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                          Aug 07, 2020
                          Updated by rashmita tarai
                          Now after 3 days they are now replying to my mail of but not ready to refund my money now I don't want this order from the start I am saying them to refund my money

                          Hi,

                          Greetings from IGP.com!

                          Apologies for the disappointment you had to face, trust us we did not mean to disappoint you in any way.

                          We will personally take care and try our best to not disappoint you.

                          So please accept our sincere apology on all the hassles you have been through due to this order.

                          We value you as a customer and hope to serve you better in future.
                          Shipment have been successfully delivered yo you.
                          Apologies for the delayed delivery

                          Thank you for choosing IGP.com as your gifting portal.

                          Regards
                          Team IGP
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                            I ordered a customised mask the payment was deducted but i didn't receive any confirmation of the same i tried calling the customer care and sent an email too but no response yet
                            Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 22, 2020
                            Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                            Please share the email id through which you tried to place the order on our site.

                            We will have it investigated with our finance team and if we have received the payment and the order is not delivered, we will refund.

                            Regards
                            Team IGP
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                              Dear team,

                              I have placed online order for rakhi from india to indonesia on 24 th july and delivery date was 30th july amount rs.1570/- with shipping charges of rs.1145/-

                              On 30th july, my brother at indonesia receive a call stating to pay custom charges additional.

                              On calling to igp support team, i got assurance from twinkle (Igp executive) that no need to pay extra charges and order will be delivered...
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              I placed my order for a rakhi and choclate combo on the site igp.com after paying for the order I checked that the order is not placed but my money is deducted and I didn't receive any mail regarding the order also the I tried to call and mail them the next day in the morning since they are not receiving the calls after 7pm, then I sent them 4 mail's but they didn't reply to any mails and now I'm not able to get in touch with them through any source . I want them to refund my money
                              +1 photos
                              Nov 7, 2020
                              Complaint marked as Resolved 
                              They just proceeded with the order as they please
                              Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 07, 2020
                              Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                              Hi,

                              We are very sorry about the difficulty you encountered recently with your last order from us. We understand that those products were required for urgent purposes.

                              Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products.

                              Please share the order number once here so that we can have this checked.

                              Warm Regards,
                              Team IGP
                              Verified Support
                              Aug 07, 2020
                              Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                              Please share the email id through which you tried to place the order on our site.

                              We will have it investigated with our finance team and if we have received the payment, we will generate the order for you.

                              Regards
                              Team IGP
                              Aug 07, 2020
                              Updated by rashmita tarai
                              I don't want this order anymore as I said after so many days I don't want that order just refund my money and I have already mailed u regarding the cancellation I hope atleast this time u guys will see the mail and reply to me . Thanks
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                I ordered Rakhi set on 1 august and till now it is not delivered. MANY TIMEs I had contacted CUSTOMER support but no one cares. Even no. of emails sent to support but didn't got any reply from the support team.

                                Literally sucks. IGP is the ###. Very disappointed. Going to do CONSUMER COMPLAINTS against fraud.
                                May 10, 2022
                                Complaint marked as Resolved 
                                Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 07, 2020
                                Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                                Hi,

                                We are very sorry about the difficulty you encountered recently with your last order from us. We understand that those products were required for urgent purposes.

                                Despite our effort to deliver your order on time, it’s quite unfortunate that we didn’t meet up with the time allotted for the delivery of those products.

                                Please share the order number once here so that we can have this checked.

                                Warm Regards,
                                Team IGP
                                Aug 17, 2020
                                Updated by Bramhadev Gaikwad
                                I didn't receive any refund for my all the orders. I need a refund as soon as possible and also I want compensation for the mental harassment, fake commitment, and time waste.
                                Verified Support
                                Apr 07, 2022
                                Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                                Hi,

                                We are really sorry for the disappointment caused, Please share the order number here or write to us at [protected]@igp.com so that we can have this checked for you.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  I had placed an order of happy rakhi wihes cake and a pair of cadbury silk to be delivered on 3aug 2020 (14:00-22hrs), placed on 2aug 2020.
                                  My order no. Is 3215327 of ₹816
                                  I hadn't been delivered to me.
                                  The refund has not been done till now.
                                  I am trying to call their customer centre. One states to be unauthorised and other never picks up.
                                  Plz help
                                  Need to get the refund back.
                                  +1 photos
                                  Aug 8, 2020
                                  Complaint marked as Resolved 
                                  After constant warning, out of the blue, response comes one day of refund and they accept their mistake. I have been resolved after struggles. Nevertheless, I got my ₹816 refund back after 5days.
                                  Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 07, 2020
                                  Indian Gifts Portal / Intermesh Shopping Network Customer Care's response
                                  Hi,

                                  This is in regards to the order no. 3215327.

                                  As checked, the order was cancelled as the delivery to the given destination was not possible.

                                  Once the order is cancelled, the refund usually takes 7-10 working days which is a bank process. But please worry not, the refund will surely be done.

                                  I completely understand your frustration as you were not able to get in touch with the customer care for which I really apologise.

                                  Warm Regards,
                                  Team IGP
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