Indian Gifts Portal / Intermesh Shopping Network

[Resolved] Indian Gifts Portal / Intermesh Shopping Network — Charged extra for gift box, did not deliver it in a gift box.

sheenasam

Aug 11, 2016

Address: Mumbai City, Maharashtra

Website: igp.com

Ordered a box of chocolates in a basket which was $9.00

When i finished ordering their site asked meif i need a gift box for extra rs.199. I clicked yes and they charged me total of $.13.61 (9+for gift box) when called them no response. Sent them email no response.
Fyi -
Order information
Order id: igp858959 | status: dispatched
Qty. Name weight price per unit amount status
1 basket of butter toffees
Track package ↗
400 rs.898 (Us$ 13.61) rs.898 (Us$ 13.61) shipped
Sub-total rs.898 (Us$ 13.61)
Shipping charges 0
Total rs. 898 (Us$ 14)

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Dec 17, 2017

Complaint marked as Resolved

Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hey,
I am really sorry you had to go through this. As I can see the missing products were reshipped to the same address once we got the complaint. This generally dosent happen but we do try our best avoid the errors. Now we wont be able to investigate this case but please give us this chance to restore our faith with IGP again. Please feel free to call us on[protected] or email us on [protected]@indiangiftsportal.com and we'll be happy to assist you.
Regards
Surabhi