Indian Gifts Portal / Intermesh Shopping Network

[Resolved] Indian Gifts Portal / Intermesh Shopping Network — Product not delivered on time and mismatch in the order description and product

Divyajm

from Bengaluru, Karnataka

Address:

600119

I ordered a combo of Bunch of 10 Red Roses with Teddy Bear & Assorted Chocolates along with a I love you card for Valentines day. I checked for Same Day Delivery and i was sure the order had this option. First thing is It didn't get delivered on the same day. I ordered to surprise my hubby for the Valentines day but into much Diesppointment. Secondly, the order didnt contained any of the mentioned items except for the rose bunch. It contained a Teddy which was writtin Friends Forever and the Card was Best Wishes card.
Order Id - 1017261

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May 15, 2017

Complaint marked as Resolved

Indian Gifts Portal / Intermesh Shopping Network customer support has been notified about the posted complaint.

Verified Support

Feb 17, 2017

Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hi Divya,

Due to the high volumes of orders that were received, our vendors were unable to fulfill all of them till the last minute.
At IGP.com we do understand the value of every gift sent and we endeavor to send all gifts on time.
We're really sorry for any wrong product that you've received and have put in a request for the correct products to be delivered to you at the earliest.
We had no intention of spoiling the occasion for you or your loved one.
Sorry to have disappointed you in any way.
Warm Regards.