| Address: | Pune, Maharashtra, 411057 | | Website: | www.igp.com |
These guys will harass you to the core. I have two seriously bad experience.
My wife ordered an assorted gift for me. It was supposed to have deas, perfume, soap etc in a leather bag. She received the parcel 3 days before my birthday. When the courier guy delivered the box it was smelling of mixed perfume and it looked like something has leaked. Luckily, instead of waiting for 3 days and gifting it to me, she opened the box and she could not believe her eyes. The leather bag was kind of burnt and shredded, cans were distorted, shower gel bottle was cracked. It looked like one of the cans had exploded inside. We got in touch with igp, they said they will get back within 24 hrs. Till here it was still okay. But then everyday they started saying we have involved this team and that team and another 72 hrs. She got me another gift for birthday. Today after 8 days they came back and said that there is no evidence that the package was received faulty and hence max they can do is 50% refund and 50% coupon. Gift was opened immediately after delivery and photos were taken after a few minutes once my wife came out of the shock. Photos have timestamp that is a few minutes after delivery. Imagine after 30 odd emails, 50 odd phone calls, and so much harassment they still expect the customer will do business with them. Strange. These guys are simply hard skinned and going to all lows to earn money.
Product is still lying in one corner of my house. I have even told igp that they are free to send their quality guys to our house to investigate further.
Second experience: these guys will show you a product online. You will pay for it. Then they will call you in 5-6 days to tell you that product is not available and hence can they give something else. By that time your occasion would have gone and you would have purchased some other gift for your beloved. Igp will give you a 2-3 options for replacement gift. You would never come to know if it is even worth the money you have paid for the original gift.
Very unprofessional and not worth surviving in this competitive market.
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