[Resolved]  Indian Gifts Portal / Intermesh Shopping Network — undelivered order 1232935

Feb 16, 2018

Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hey Jilshoy,

We really apologize for the disappointment you had to face, trust us we did not mean to disappoint you in any way. Please do not worry an appropriate action has been taken against the vendor so that such issues are not faced by any of our valued customer in the future. We are investigating the case that what went wrong and will get back to you through email.

Regards
Team IGP

Feb 17, 2018

Indian Gifts Portal / Intermesh Shopping Network Customer Care's response Hi Dr. Jilshoy,

The order was placed on 14th Feb for the delivery date of the same.

Our delivery boy attempted delivery on 14th Feb but as the recipient was busy so the delivery boy could not deliver the order. So, on 15th Feb, the vendor called again if she was available to receive the flowers and then the flowers were delivered to the recipient on 15th Feb.

I do understand you were disappointed that the order was not delivered on the given date but as per the instructions given by the recipient, the vendor delivered the order. In these cases, we have to follow the recipient's instruction and we have to check the availability of the recipient and then deliver the order. Please check with the recipient once regarding the same.

Regards
Team IGP