[Resolved]  Indian Health Organisation — Cancellation and Refund Policy IHO-health Packs- Primary card No. [protected]

Website:Indian Health Organisation

Dear Sir/Mam, Thank you so much for sending me the docket, which I recived today on September 03, 2015. I had purchased the Freedom Gold Plan in the month of March 2015, and payment receipt no : IHO-2015-4/693266 and dated April 08, 2015. As per the above subject I want to cancel above policy as it doesn't serve my porpose now.Importantly, the sales person Mr.kumar had gave wrong information while selling this poduct to me, when I opened this docket I found nothing is matching to what all he had promised me of getting the benefits, and I am unhappy with the way you are providing me the details/communication is very very low. I spoke to many of your managers, representatives over the time for getting the docket, but I was unable to get after so much of conversations. Now, I would like to request you to refund all my money immediately without any deductions and delays. Shall request your revert immediately.
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Complaint marked as Resolved 
Indian Health Organisation [IHO] customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2016
Indian Health Organisation [IHO] Customer Care's response
Dear IHO Member,

We completely understand your concern and deeply regret the inconvenience caused to you. In order to investigate and resolve the matter, please write to us at [protected]@ihomail.com and share complete chronological account of the issue faced by you and the matter will be handled with utmost priority.

Complaint comments 


Dear Sir/Madam,

We apologise for any wrong information provided to you by any IHO representative & we certainly will try & identify the delinquents involved & take action. We do provide a verification call to all our new members to ensure no false information has been given to the member at the time of sale. Any issues that arise are clarified & closed in this call & all the discounts, benefits & general t & c are clarified to the member.

We hope that the matter has been resolved to your satisfaction by now however, if there are any issues still pending please give us your registered contact details at [protected]@ihomail.com or call us at[protected], and we will do our best to resolve the matter.

Team IHO

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