[Resolved] Indian Health Organisation [IHO] — 2nd complaint, suddenly discontinued my policy

subratman

from Mumbai, Maharashtra

Address:	122002
Website:	iho.in

Indian Health Organisation [IHO] — Suddenly discontinuing my policy

1 Review
Su subratman on Apr 13, 2017
Mark as Resolved

I have opted a NIC mediclam policy[protected] for my parents via Indian Health Organization 2 years ago, which is due to be renewed on 15th of Apr'17 (as attached). But, recently I have received an sms stating "NIC has discontinued the group policy and need to be migrated to an individual Mediclam policy.
But NIC is now denying to renew the same policy with same terms and condition and asking for new policy, email from NIC attached. And IHO is not taking the responsibility. I want to continue the same policy as it is now 2 years old and is now eligible to cover the existing diseases of my parents. Please help.

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May 24, 2017

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2017

Indian Health Organisation [IHO] Customer Care's response Dear Sir,

We wish to bring to your notice that National Insurance Company Limited (NIC) has decided to terminate the Memorandum o[censored]nderstanding (MOU) established between IHO and NIC. Pursuant to the termination of the said MOU, IHO members shall not be able to renew the add-on benefit of Group Health Insurance Policy of NIC, through IHO.

For the benefits of our members (IHO members), and to give the continuity benefit with the new terms & conditions, if you wish to migrate your Group Health Insurance Policy to an Individual / Family Floater Health Insurance Policy, you may do so by contacting the concerned official of the insurer i.e. National Insurance Company Ltd. at:

Name: Ms. Pooja Nimesh
Email ID: Pooja.[protected]@nic.co.in
Tel No.:[protected], 24673653

It is important to note that IHO is not an insurance company & that the insurance product is provided directly by National Insurance Company. The insurance was being offered by IHO only as an add-on benefit to its members.

Regards,
IHO

Apr 25, 2017

Updated by subratman you have already sent me this lines, Pooja.[protected]@nic.co.in is not agreeing to continue the existing plan moreover asking for another 4 years of waiting period of existing diseases even after for waiting for past 2 years of existing policy. You should take responsibility with the same eagerness with which you offered and started the policy.

Apr 25, 2017

Updated by subratman I have opted a NIC mediclam policy[protected] for my parents via Indian Health Organization two years back. Which was due to be renewed on 15th of Apr'17. But, I have received an sms stating "NIC has discontinued the group policy and need to be migrated to an individual Mediclam policy. As suggested by IHO executive I have approached Pooja Nimesh at (pooja.[protected]@nic.co.in) mentioning that the policy is 2 year old and now covers the existing diseases, with copy of existing policy.

But NIC is now denying to renew the same policy with same terms and condition and asking for new policy which will have further 4 years of waiting period for existing diseases.

IHO is not taking the responsibility and asking me to personally visit the NIC office. IHO should take responsibility with the same eagerness with which they offered and started the policy. Please suggest and request IHO to provide me the escalation matrix and ask me to give a call from a senior person, as the calls I received were of no use.

Verified Support

Apr 26, 2017

Verified Support

Jun 23, 2017

Indian Health Organisation [IHO] Customer Care's response Dear Sir,

Thank you for contacting us.

We would like to apprise you that following the termination of the arrangement between IHO and National Insurance Company (NIC), IHO has stopped facilitating the renewal of your Insurance policy issued by NIC. Therefore for any queries or concerns related to your Group Mediclaim Insurance policy, you are requested to contact National Insurance Company directly . We hereunder provide you the details of the contact person from NIC:

Name: Ms. Pooja Nimesh
Email Id: Pooja.[protected]@nic.co.in
Tel No.:[protected], 24673653

We would also like to advise you that we don’t have any further submission from our side in this regard.

Should you have more questions, feel free to write to us at [protected]@iho.in or call our helpdesk number[protected] between 7:00 AM till 10:00 PM (except national holidays), and we would be happy to help with your health benefits.

Regards,
IHO