[Resolved] Indian Health Organisation [IHO] — hold time taken by your service rep

Sree8282

from Bengaluru, Karnataka

Address:

530045

I called up the toll free number to reschedule my appointment to which i spoke to three different people and before each one is connected to me i was placed on hold for almost 25 minutes and then i don't get any proper response. I am realty dissatisfied to the fact that either your systems are outdated or people are not trained properly. I would like the senior officials to look into this matter and improve the customer experience for the customer who is looking at iho for a prompt and customer centric services. Date and time of the call : 12-oct'18 at 1:25pm

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Nov 12, 2018

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

Indian Health Organisation [IHO] Customer Care's response Dear Mr. Adivikolanu

Greetings from vHealth by Aetna!

At the outset, we apologize for the inconvenience caused to you and we take your feedback as a valuable learning in our endeavor to constantly improve our services. We assure you of a seamless experience with vHealth by Aetna.

Further as per our discussion, we have rescheduled your appointment with requested Diagnostic center.

Should you have any concerns, please feel free to write to us at [protected]@iho.in or call our helpdesk number[protected], from 8:00 AM to 8:00 PM (except national holidays). You can now download our vHealth by Aetna mobile app available on Android and iOS and book appointment with vHealth doctors.