[Resolved] Indian Health Organisation [IHO] — improper booking for arthritis test profile

Ms. Rajamony Kumar

from Nagpur, Maharashtra

Address:

411044

Sir,
I have booked for the arthritis test profile for myself (P. R. K. Kkumaran-iho no.[protected] and my wife (Mrs. Rajamony kumar) on[protected].
I wanted to avail 2nos of the rs.750/- voucher of health check packages given to me while renewing. I have called at[protected] and booked it. However, while collection of sample, i learned that only my name was booked and my wife's name was not there. Also it was regular booking without any discount.
Then again i called up added my wife's name and sample was collected. I paid the amount (Rs.1450/-) as directed by your team.
When the soft copy of the report came, i noticed that my wife's report is only partial. When took up the matter, i was told the payment was less and i have to pay additionally rs.785/-, with fresh sample.
I have paid the required amount and arranged for fresh sample collection.
Ultimately, i have paid the regular price and discount vouchers are lying with me unused.
This is the type of hardship and service provided to the customers from your end.
I tried to use the discount vouchers from your booklet for the first time and the result is a total mess.
I request you to kindly do the needful to improve the service.
Thanks.
P r k kumaran

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Aug 20, 2017

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2017

Indian Health Organisation [IHO] Customer Care's response Dear Member,

Wellness Greetings from Indian Health Organisation!

At the outset, we apologize for the inconvenience that you have faced and we take your feedback as valuable learning in our endeavor to constantly improve our services and going forward we assure you of a seamless experience with Indian Health Organisation.

We have sensitize the concerned team and deployed the corrective action plan, would assure you that such incidence will be refrained in future. We thank you for the trouble to write to us and provided us with your valuable feedback. This feedback is highly valued and by us and will help us to improve our services.

We once again apologize for the inconvenience caused to you.

Should you have more questions, feel free to write to us at [protected]@iho.in or call our helpdesk number[protected] between 7:00 AM till 10:00 PM (except national holidays), and we would be happy to help with your health benefits.”

Thanks,
IHO