Indian Navy — Double payment by two debit cards for the same goods

Address:A-214, JAL VAYU TOWERS, SECTOR-56, GURGAON-122011, JAL VAYU TOWERS

Dear Sir,
I purchased goods at spencers sector 56 Gurgaon Haryana for Rs 4274.96 on 02/07/2022 and made payment by Kotak Bank debit card at 13:17:12.
The counter staff did a fraud on me and told me that the payment was not successful and told me to give her another card for the same transaction. I believed the counter staff and gave a different debit card of HDFC bank and another payment was taken for Rs 4274.96 on the same date 02/07/2022 after an interval of one minute at 13:18:50.
After returning I checked bank emails and both the payments are showing as successful and the money has been debited by the bank.
The payment of Rs 4274.96 was taken twice by spencers staff as a intentional fraud.
The bank messages are shown below:
[protected]@kotak.com
1:17 PM

Dear Customer,

Thank you for using your Kotak Platinum Debit Card XX1351 for a transaction of Rs.4274.96 at SPENCERS RETAIL GURUGRAM on 02/07/2022 13:17:12.

Second card
Thank you for using your HDFC Bank Debit Card ending 0862 for Rs 4274.96 at SPENCERS RETAIL LIMITE on[protected]:18:50.
It is requested that excess payment taken from me be refunded to me at the earliest to resolve the issue.
The billing details are as follows:
Please refund the excess double amount taken.
H13407/2/28915 | 02/07/2022
×
TAX INVOICE
M/s Spencer's Retail Limited
Regd.Off.: Duncan House,
31, Netaji Subhas Road,
Kolkata-700001, West Bengal
CIN: L74999WB2017PLC219355
[protected][protected]--------
Metro World Mall
METRO WORLD MALL,
SECTOR 56
GURUGRAM - 122011
Haryana (GST Code : 06)
GST Number : 06AAICR1034J1ZI
FSSAI LIC No. : [protected]
[protected]@spencers.in
website address : www.spencersretail.com
Toll Free-[protected] 9AM-9PM All days
************************************************
CRM Loyalty Card No. :[protected]
Mobile No. : 981****993
Name : AJAY GUPTA
************************************************
Till No : 2 Inv No : H13407/2/28915
Date : 02/07/22 Time : 01:19:11 PM
Shift : 1 Cashier : 10051069
[protected][protected]--------
Item Name Amount(Rs)
SNo Qty MRP(Rs) Disc(Rs) (Incl.GST)
HSN/SAC UOM CGST% SGST%
[protected][protected]--------
RS EXTRA VIRGIN OLIVE OIL BTL 1l
1 2 1949.00 2158.00 1740.00
150990 PC 2.5 2.5
SC WALNUT IINSHELL CALIFORNIA 500g
2 1 480.00 131.00 349.00
080231 PC 2.5 2.5
JUST POMEGRANATE
3 1 215.00 0.00 215.00
070999 PAK 0 0
JUST - Bitter Gourd- Desi (Karela)
4 1 14.00 0.00 14.00
070993 PAK 0 0
AUREO BROWN BREAD 350G
5 1 25.00 0.00 25.00
190590 PC 0 0
JUST GINGER
6 1 20.00 0.00 20.00
070999 PAK 0 0
DT ALMOND AMERICAN 1kg
7 2 1300.00 1142.00 1458.00
200819 PC 6 6
MANGO DUSHERI KG
8 1.258 89.00 0.00 111.96
080450 KG 0 0
SC CASHEW WHOLE 320 200g
9 1 320.00 0.00 320.00
080132 PC 2.5 2.5
Cloth Bag with Handle Large 20 x 18
10 1 22.00 0.00 22.00
420222 PC 6 6
TOTAL:[protected][protected]--
12.258 3431.00 4274.96
[protected][protected]--------
PAYMENT SUMMARY(Rs)
Credit Card : 4274.96
TOTAL : 4274.96
Amount Repaid : 0.00
[protected][protected]--------
GST BREAKUP
GST Value Tax Amount
[protected][protected]--------
CGST 3889.00 136.64
SGST 3889.00 136.64
[protected][protected]--------
TOTAL GST 273.28
[protected][protected]--------
No tax is payable under Reverse Charges
* * YOU SAVED Rs.3431.00 TODAY * *
[protected][protected]--------

The refund of excess amount has not been done so far despite repeated reminders.
Ajay Gupta
[protected]

Commander Ajay Kumar Gupta
[protected]
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    A-214, JAL VAYU TOWERS, SECTOR-56, GURGAON-122011, JAL VAYU TOWERS
    United States
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