Indian Oil Corporation — Credit card machine not asking for security code

Address:

New Delhi, Delhi

I purchased diesel for Rs 2300 at 1.30 pm at the outlet at Saket district Centre in New Delhi. I used my HDFC credit card to make a payment. And was shocked when the attendant came back with the slip without any requirement for punching in the security code. According to the outlet manager this is a regular feature and happens all the time. In my experience, ever since the RBI rule has been implemented for security code for card transactions, this is the first time that this has happened to me with this card. There is scope for major tampering here at the outlet and many unsuspecting customers may be duped. Indian Oil is obviously not following the guidelines set by the government at its outlets and is leaving it to the discretion of its retailers. In any case integrity levels at Indian oil outlets is very low. This only proves that right. Shame on such a large PSU for not managing your customer interface with better integrity.