Indian Oil Corporation — Fraud in IOC Filling Station ::: M/S Gururaghavendraswamy-Fuel Station Bangalore - Mysore Highway

Address:

Bangalore, Karnataka

Hi, I am Anoop, a resident in Bangalore. I'm used to be a regular customer of IOC till this time . I'm sending this mail to express my deep concern over a fraud happened in one of IOC outlet in Bangalore-Mysore Highway. Unfortunately I was the victim for the same. I would suggest IOC officials to look in to this matter seriously and take appropriate action against the respective outlet for avoiding such cases in future and making your customers stay with IOC. Concern On 14th April 2015 I was on the way to Kerala with my family for a holiday trip. On the way I opted M/S Gururaghavendraswamy-Fuel Station, IOC dealer (SAP Code 198210 ) in Anchepalya, Mysore Road Bangalore - 74 for filling diesel.(Address taken from Bill) We requested to fill the diesel for Rs, 1000/-. The employee who is filling the diesel set the meter to Zero and informed us he same before start filling. After the meter reading crossed Rs.400-450 we gave our credit card for paying the bill. Another employee of the filling station came and stood before us for carrying out the transaction. One the same time even my wife also not looking at the meter and she was busy with the payment. The person holding the fuel pump leaving the diesel in a controlled manner by holding his hand on the trigger (I was seeing the same through the side mirror of the car). When the employee completed the swiping transaction in a second I just turned my eyes in to the meter and saw the meter jumped from 695 to 1000 with in second (Fortunately this was happen when am looking at the meter). I informed the same to the employee who was carrying out the payment transaction and he claimed that the filling was correct and they filled diesel for Rs.1000/-. Since I believed my eyes I told them to provide the meter reading. The employee who was filling the diesel flew the spot immediately. They provide me the meter reading after couple of arguments. The meter reading was obvious that the diesel was filled for Rs.698/- (Rs.302 less with the billed amount). Once I shown the same to him immediately another employee (Third person) came to spot and with out even asking filled the diesel for balance 302 rupees. Unfortunately the person who is arguing with us is not ready to accept the mistake and arguing by saying that the error happened because of power failure. When I asked them about the complaint register to register the complaint the employees was not ready to provide the same and claiming that there is no complaint register and they cant register my complaint any where in the fuel station. (I know IOC will keep a complaint register in their outlets).Then I took the bill from them with an intention to register the complaint online. I am here with appending the bill details for your verification. I am sure that this is not a accident but a regular practice of the dealer. From me they tried to rob Rs.302, like this in a day they are robing litters of fuel from public. I decided to take up this matter with through other legal and social media. On the same time I request IOC also look in to the matter to protect the interest of your customers and general public. I request your intervention to stop such frauds happening in the name of IOC. Expecting a revert from IOC at the earliest. One day delay will enable the fraudsters to rob more from the public. I was not able to access Internet for the last one week and filing this complaint after one week (I regret for the same). Bill details Bill No1. Date :- 14/04/2015 Time :- 12:18:59 PM Receipt No:[protected] Amt :- Rs.698.26 Bill No1. Date :- 14/04/2015 Time :- 12:22:17 PM Receipt No:[protected] Amt :- Rs.302 Thank you Anoop