[Resolved]  Indian Oil Corporation [IOC] — Cheating in gas cylinder at gujarat nagrik gas fuel supply with support of ioc officer

Address:	Ahmedabad, Gujarat, 380052
Website:	www.indane.co.in

Dear sir/madam,
I have indane gas connection at my residence at ahmedabad. I have connection from agency "gujarat nagrik gas fuel supply" at sardar patel stadium, navrangpura, ahmedabad.

I have noticed a very serious note the cylinder. Since last few months we felt that the gas cylinder may not as per the mentioned weight on the bill and cylinder. We use to change it in very short and frequent time every month. Initially we thought it may be due to high usage but las month it was empty 15 days before our average change time, i have shared the same with a friend and the same happened to them having 5 kg less than actual billed weight, so we have decided to weight the cylinder at the time of receipt. I got new refilled cylinder on 15th march, 2017 and i asked the delivery boy to weight it initially he avoided but after so many argument he brought the weight hook and surprisingly it was around 2 kg less. I asked him to change the cylinder and got another cylinder having around 3 kg less. I randomly changed 3-4 cylinders but the same result 2 to 4 kg less in every cylinder. Finally he tried to make me convinced that this happens due to leakage in valve but i was not convinced with his answer. Finally i thought to take some actions against them in favor of me as well as society so i took a cylinder and receipt at my home and the delivery boy went away.

I called the agency guy mr. Mahesh rana and complaint about the matter and got very rude answer saying it's not our responsibility and you have to check it and you can settle it with delivery boy. I asked him that this is not only matter of single cylinder, he relied if you take more interest in the matter you will not get any service from our agency and you can't do anything to us. Do whatever you want, we don't care and he cut the phone. Finally i decided to take the matter to upper level.

I got number of area office of iocl from the internet and called on 16th march, 2017 on[protected] with ms. Rekha and asked me to talk to mr. Jony ([protected]) about the matter. The matter has been discussed with mr. Jony. He also repeated the same as agency person mr. Rana that you have check and take as well as it happens many time that due to valve leakage you may get little less. I asked that how much less could it be he said it may be 200 grams but when i asked him that it’s 2-3 kgs then without bothering he said change other. I repeated the same that it happens to other cylinders also then he simply replying the same thing that it happens due to valve leakage and you change the cylinder. I asked him that even if i change the cylinder the same issue happens as well as the same issue is with other customers also. I tried to make him understand time and again that end of everything customer is facing the issue but for my every sentence he was just replying like typical politician that you change cylinder and take other and it happens due to valve leakages to anybody else.. I repeatedly asked him to show a way to for precaution and he repeatedly roam around other things and same answer to check and collect your cylinder but he did not show the interest to stop the cheating. Overall i felt he was just safeguard the agency and it's easy to understand why...!

I have below questions, request you to advise further.
1) if the valves are leakage and for that the officers are not serious then who will be responsible for any accident happen at any home for leakaging such a high amount of gas?
2) if it is not only the matter of leakage then how to stop this cheating?
3) what should we do if the officer himself is also protecting the agency for just some bugs for his pocket?

Hoping for some actions in public interest.

Thanks and regards,

Amit ravatya
[protected]