Address: | Begumpet Road, Hyderabad |
TOday (6-Oct-2021), my son (17 yrs. old) and I were ill-treated and my son was even more or less abused by the staff at this petrol bunk. I even sent a couple of emails to the Chairman and a couple of senior managers and am yet to hear from them regarding this as this is the nth time that I am raising complaints against this COCO owned outlet and there seems to be no action against the staff.
The worst part was the Service Provider Mr. Manohar even called me and started talking rudely with me and even went on to say that I BEING A CUSTOMER CANNOT ASK ANY QUESTIONS AND WHATEVER THE STAFF DO OR WHATEVER HE SAYS I HAVE TO LISTEN TO AND KEEP QUIET.
Can he talk either with the Chairman or any senior manager at IOCL in a similar fashion, I guess not...
This I feel is because none of the seniors whom I had sent the email to neither acknowledged nor sent a reply, giving me a feeling that THE ENTIRE MANAGEMENT SEEMS TO ENCOURAGE BOTH THE STAFF AND THE LIKES OF Mr. Manohar to talk so rudely with the customers. Was this information helpful? |
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