Indian Oil Corporation [IOC] — complaint book/register not provided to customer

Address:

Deoband-Manglor Road near Dugchardi police chowki, Saharanpur, Uttar Pradesh, 247554

I was travelling manglor via deoband on 10 july 2019 i stopped at ioc (Kisan seva kendra) to refill my byk. I asked one of a personnel to refill my byk with 170 inr
Within 4 second he showed me displaying 170 rs on a meter.
I started doubting whether machine is properly working,
Then i asked complaint register but they were bend upon quarreling with me. Instead of giving complaint book one of him started identifying himself as a gurjar and pardhan and started using abusive language also. Although i kept asking them complaint book but they denied and daunted me. The owner of the petrol pump keep calling at my number and starts behaving like combative and uses abusive language for couple of days.. I was like out of patience then... Really exasperating!!
Later on i wrote a complain at ioc website and received sr number: 1-[protected].
Fourth day i receive a call from field manager and he asked about the gist of the matter and i told them everything and sought a reply that why i have been denied giving complaints book. He told me that he would call me soon and get acquainted me about the same. A week later neither he called me nor he picked my call and did text me that he was in a meeting and would call me later but he never did.