Indian Oil Corporation [IOC] — delayed delivery of indane gas cylinders

Address:

600078

Indian oil corporation [ioc] — delayed delivery of indane gas refills
I, v. Palani kumar, consumer no.18371, booked a refill cylinder on january 21, 2019 vide reference no.517534 thru' your dealer "nanda gas agencies, no. 39, arcot road, saligramam, chennai - 600093 having phones #[protected]/[protected]. They assured delivery within 10-12 days. It is now over 19 days since booking. My telephonic reminders to the dealer has elicited no tangible/positive response.in the past, my experience with delivery boys of the dealer has been very unpleasant as they demand rs.35/ as tips to deliver the refill at my door which is in the second floor. They have threatened that they will deliver the cylinder only downstairs, if i don't pay them the demanded tips. Other distributors of indane gas cylinders belonging to the nearby localities/areas are assuring/giving deliveries within 3 days and the delivery boys of them are very courteous.
This is not the first time it is happening like this. Please bestow your preferred attention to this matter and see that the aforesaid dealer delivers my refill promptly and refrain from indulging in such delays in the future. Also warn those delivery boys not to demand tips but to accept whatever we give out of our free will and volition.
Request your utmost cooperation and remedial action in this regard.
Failing to get remedy within the next one week will constrain me to seek legal remedies in competent fora like consumer courts with consequential costs to you and to your said dealer.

Regards
A. Palanikumar