Indian Oil Corporation [IOC] — Delivering the filled gas cylinder with cancelled cash memo

Address:	688522
Website:	[email protected]

From
V k kurup
Consumer no.2079
Karthika
Kalavoor p o
Alappuzha
27th april, 2017
To
The petroleium corporation,
New delhi.

Re:- cancelling our booking without any proper reason and issuing filled cylinder without proper bill.
Consumer no.[protected] 2208)
Sir,

I had made a booking on 10th april, 2017 for getting a filled cylinder. Nearly 15 days elapsed on 25th april, 2017 i got an sms in my mobile (Which is registered for the above connection) at 14.54.35 that booking no.361855 shall be delivered shortly under cash memo no.[protected] of amount rs.736/- (Seven hundred and thirtysix). We were in our residence at that time. But on the same day at 15.21.21 ie. 00.66.86 (Approx. 7 minutes) later, i got another sms in my above registered mobile that cash memo no.[protected] generated against your refill booking no.361855 stands cancelled. Reason: customer not found. Delivery may be reattempted shortly. For the last 3 to 4 previous deliveries also still we were in the residence, we are getting this type of sms from message centre : [protected].
But on 27th of april, 2017 they delivered filled cylinder as per their cancelled cash memo no. [protected] dated 25th april, 2017 in which they have mentioned the subsidy amount of rs.0.0 transferred to my bank account connected to adhar no.*3791 and at 17.41.53 received an sms that your cyl. Is delivered with cash memo no.[protected]. I have not received the above cash memo no.[protected] and hence i do not know the subsidy amount. I am enclosing herewith scanned copy of the cash memo no. [protected] dated 25th april, 2017 for rs.736/- and cash memo no.30001110 dt.[protected] for rs.623/- for your ready reference.

Now i request your goodself kindly look into this and do the needful to instruct the dealer to handover the exact bill to the consumers so that they can realize the subsidy amount granted and check with their bank account.
Thanking you,

Yours faithfully,
Sd/-
(V. K. Kurup) consumer no.2079 ([protected])
Copy to:- consumer redressel forum