Indian Oil Corporation [IOC] — Did not received the cylinder yet

Address:zakura near petrol pump ,Srinagar

I have ordered the indian oil cylinder on 26th of july 2020 but didn’t recieved it yet. My order number is cx 24643036. Why is it taking so long? I called the helpline number for this but they disconnected the call. And most importantly i got a message on my phone about feedback, how am i supposed to feedback when i didn’t recieved the cylinder yet. I have attached a photo also, there its is showing order status completed but i didnt received it. Please look into this matter. It will be your utmost kindness.
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    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
    +91 81 2402 4365
    Indian Oil Corporation [IOC] Address
    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
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