[Resolved] Indian Oil Corporation [IOC] — Domestic Cylinder Not Delivered To Me But Status Updated As Delivered

Jithender Reddy Nalla

from Malkajgiri, Telangana

Address:

F NO-8 LAKSHMI NARAYANA NILAYAM PAPARAYUDU NAGAR KUKATPALLY - MEDCHAL MALKAJGIRI Telangana - 500072

Dear Sir/Madam,

I am a customer for Indane gas and my distributor name is NAMRATA GAS AGENCY (H.NO. 5-1-89/2, NEAR BUS STAND,
KUKATPALLY, HYDERABAD
DIST. MEDCHAL MALKAJGIRI
TG - 500072).

I booked my refill order for cylinder and paid the amount via online from the IndianOil ONE application.
Details of order:
Tax Invoice No ::[protected]
Order No ::[protected]
Tax Invoice Date :: 01/03/2021 02:19:03
Order Date :: 28/02/2021 07:43:17
Distributor Serial No ::[protected]
Order Type :: Refill Order
Consumer Category :: Domestic
Connection Type :: Double Bottle Connection
Consumer No :: [protected]
Relationship ID :: [protected]

I received message to my registered mobile number today[protected] informing the cylinder got delivered successfully.
Due to pandemic situation, I am working from home and all my family members are in the home.

1. I wanted to understand to whom did the cylinder got delivered?
2. When I have DAC number how can he deliver it to someone else. The purpose of DAC is not this I hope.
3. What actions would be taken on these kind o[censored]nprofessional behaviour from the agency?
4. What about the amount I paid online during the order placement?

We have CCTV footage to show as a proof if the delivery boy tries to lie saying about the delivery.

Request you to please keep me updated with the information for this complaint.

Note: Attaching the screenshot of the invoice for reference.

+1 photos

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Mar 4, 2021

Complaint marked as Resolved

Dear Sir/Madam, The distributer agency informed me that they updated their system with status as delivered even before they delivered it to the customer. They also informed that the system will auto update this information as delivered if the delivery is getting late to the customer for any of the reasons. They did not deliver the cylinder yet but promised to deliver it in a day or two. I have a query for Indian Oil organization- You have implemented online OTP (DAC) which is sent to customer to share it to the delivery person during the refill cylinder delivered. Only if we give this info, it has to be delivered as the stop any sort of mis leads. But, even without the need of DAC this distributor is updating the status as delivered and when we (the customers/sufferer) calls them then they blame their systems which are automatically updating it. (which is a lie because without the manual intervention the system don't have those kind of artificial intelligence instructions to predict the future delivery and does that). Hope you still please consider this complaint and take necessary steps on your systems/distributors to stop these sort of troubles for the end customers like me. Though, I am closing the complaint from my side, it's up to you to consider my feedback or not. Thanks and Regards, Jithender Reddy Nalla

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.