[Resolved] Indian Oil Corporation [IOC] — Gas agency vathsala agencies chennai, unable to contact the administrator in charge who can solve our problem.

ekramadasan

from Mumbai, Maharashtra

Address:

600092

Anantha Krishnan
107 Godavari Stret
Chinmaya Nagar Srage-1
Chennai
Chennai Tamil Nadu
600092
[protected]@gmail.com
[protected]
[protected]

Dear Sir(s)
Sub: Complaint against IOC Dealer Vathsala Agencies, Virugambakkam, Chennai
Registration Number:My Cons, no 56377 with Vathsala Agencies, Chennai. Phone nos. 24797811, 7822

As per IOC rules, I requested them for a transfer of LPG to my father's name and they are asking for payment of Rs.468/-. They will not issue any receipt also for this. I told them I am ready to pay the amount in cheque in favour of IOC but are declining. They say that this is the first amount transferred by IOC to my bank account. I asked in what way you are connected with this. I asked them for a copy of IOC papers in this sub but declined. I wonder how a private gas agency can demand money on behalf of IOC that too without any proper communication from IOC. It is a strange happening and the agency adamant I pay this amount. With the result the transfer is pending. Please help on what ground I have to pay this amount.

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Complaint marked as Resolved

Verified Support

Apr 01, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .