Indian Oil Corporation [IOC] — harassment during getting gas cylinder

Address:

177107

Hrd/2017-18/01 14.11.2017

The manager
Indane gas
Pragpur (H. P)

Dear sir,
Re: complaint against office staff posted at pragpur (H. P) of m/s. R. K. Indane gas agency.
Sir, i am a retired bank manager, recently starts my interlocking tile industry at vill. Suhin. I have domestic connection since 2015 in the name of my sister maya devi which is recently converted in my name i. E. H. R. Dogra in the month of september 2017and commercial connection have since 31.08.2016. I was happy to be a consumer of your well-known brand indane gas, bearing no.[protected]. My concern is about the service provided by your staff, those are posted at your pragpur, himachal pradesh. I am not regular using of your product (Gas) due to less usage, but whenever i have visited your branch, i always met with a bitter experience and feel never honor my request at one instance. Being the senior citizen, i tolerate their behavior since long and always try to sought out the matter amicably.
But due to recent incident i am forced to complain the rude behavior of your staff posted at pragpur branch. I am the evident of their impolite conduct with other peoples too, which is as under:
1. People including me requesting to provide them gas cylinder vis-à-vis new connection. Instead to attend the customer first they used to dilly-dally tactics. They don’t bother how far places a customer reached to them. They don’t care about their feelings, time and money spent their on. Quite often, you will have to found them busy in useless gossips, if you able to raid and inquire the facts of my saying.
2. Previously, i was also evident one of person approached to them around 4.00 p. M then staff told him to come on next day. Today i have done sufficient work.
3. It is a prestige issue for them to pick a call and response immediately. They work in the office according to their leisure & pleasure. Whenever they want, they pick it up else don’t care. My cell is the evidence of log call at the given office number, inspite of countless calling they do not pick it.
4. I bring it to your kind notice that how they harassed me. The harassment was beginning from saturday i. E. 11.11.2017. I was in urgent need to get commercial as well as domestic gas cylinder. So, i have to approached them over phone to inquire about the gas in the morning and they give me time to reach them at around 3.00 p. M. At the pragpur office. It was a long distance from my house so, before reaching, i wanted to confirm, over phone, whether gas is available or not. But no body pick my call. Finally, i decide to reach the office. By reaching their they told me gas will be sent to your residence i. E. Suhin on next day i. E. 12.11.2017. I asked to them at what time they will be there. Then they told me, there is not a fix time, whenever our “gas gaadi” will reach they call me.in this process they write my phone number in their register and assured about their task.
5. Next day you can’t believe since morning to evening i call at office number several time but no body pick my phone. Maybe it was a sunday holiday and if, it was, then they befool me again by their saying. You will be the better judge.
6. Monday i. E. 13.11.2017 again i tried to contact with them. They told me that
“gaadi” is now returned to the office. Then i asked that you told me that you will apprise me whenever “gaadi” will there. Then he told now it will be there next time on friday or monday then you will take the cylinder. You can easily understand, how these men deliberately harassing me and you can judge, how they will treat to the other people.
7. When i asked to complain about them, then they were smiling and asked me to do at whatever place you can. I asked about their names but nobody told me.
8. Moreover, they never used/shows weighing machine during supply of gas cylinder and previously when i asked to weight the cylinder then staff told me there is no problem, it is ok. I am doubtful some foul play about this.
9. It is the nexus of staff/deliveryman to do the job according their wish and do not care about the customers.
10. I never saw staff in proper uniform and with identity card.
This is for your information how they are dealing with the customers. Kindly investigate the matter and check out these anomalies and curb their arbitrary behavior for the general good.

Regards
H. R. Dogra
Vill suhin, po garli,
Tehsil rakkar, pragpur (H. P)
[protected]