Indian Oil Corporation [IOC] — Ill treatment of customer

Address:

Melur-625106, Madurai-TN

I have never faced such a worst of the worst experience in my life. I'm from Melur, Madurai-TN. Today 16.08.2022 around 8.30pm I filled petrol for my bike at jj petrol station at therkutheru. A boy may be college goer seemed to be at that age filled the petrol and I gave my sbi debit card to make payment. While entering the pin I noticed the amount as 150.80. When enquired him he said he had wrongly entered the amount and while trying to correct the payment he went to put petrol for other bike. He started talking to them and tried to put the card hardly in the machine and nozzle in same hand. I told him that the card is bending and try to be careful. For that he answered very roughly and words flied between us two. Meanwhile an old employee came for the rescue of the boy and instead stopping the argument he started to scold me and tried to raise hands on me. Another two more persons in the bunk came and I had to tackle all the four explaining the things that happened. But nobody listened and the arguments got high. My wife got so worried and persuaded me, then we left the spot. For a smaller issue could have sorted out with a sorry or the boy could have accepted that the mistake happened unintentionally means it would have become ok. But how can the employees manhandle a customer. Is this the way to talk to a customer and act savagely? If there be any feedback on this petrol pump available means I would be surely giving a below poor rating or no star. What happened to me should not happen to any of other fellow humans. I am bringing my concern to iocl to listen out this situation and bring customer satisfaction with good employees in their petrol pumps.