Indian Oil Corporation [IOC] — indane gas / delay in lpg gas delivery / irresponsible behaviour

Address:

SAI BABA COLONY KUKATPALLY MEDCHAL MALKAJGIRI Telangana 500072, Hyderabad, Telangana, 500072

Dear Sir or Madam,
Please see below chronology on my attempts towards LPG delivery to my home.
- I booked on 20th May 2019 which was cancelled by distributor without my knowledge
- I booked again on 6th June 2019 and visited the distributor on 8th and he committed delivery on 10th June which was not happened.
- I made more than 100 attempts to reach distributors on given numbers and they're too reluctant to receive any calls it seems
- I again visited the distributor on 15th June and got commitment for delivery on 17th; which again didn't happen. This time Mr Jayapal (at distributor office) given me an alternative number where he would be available.
- on 18th I called in morning I seen the Indane delivery vehicle and connected him to Mr Jayapal and he committed the delivery within an hour, which didn't happen again
Apart from this I registered a complaint # 1-[protected] on Indane helpline on 14th June and there has been no action till today. Again I called helpline and they're saying it would require 7 working days to update the status.

After all mentioned efforts I am helpless and don't know how to get my work done and need some help on this. I also request some action on my Indane gas distributor for i) not providing service ii) not lifting customer calls iii) not giving appropriate reasons for delay if any etc.

My Indane distributor details are as below...
NAMRATA GAS AGENCY (code # [protected])
H.NO. 5-1-89/2, NEAR BUS STAND, KUKATPALLY, HYDERABAD KUKATPALLY, HYDERABAD HYDERABAD, DIST. MEDCHAL MALKAJGIRI MEDCHAL MALKAJGIRI Telangana

My consumer number # CX2329526

Thanks in advance for your help in this regard,

Sincerely,
Srinivas Peruri