Indian Oil Corporation [IOC] — insulting, harsh and rude behavior with a valuable customer of ioc

Address:

'Vaishnoyanam', TC 43/422(1), Kamaleswaram, Manacaud PO, Thiruvananthapuram-695009, Thiruvananthapuram, Kerala, 695009

I am a joint secretary to government of kerala. On 26.02.2019, evening around 5.40 pm i went to indian oil coporation petrol pump at pattom junction, thiruvananthapuram for filling diesel in my own vehicle. While i entering the pump i asked one employee of the pump who was in uniform and wearing id card, to hlep me for getting diesel and where i have to stop my vehicle. But i surprided his behaviour to me was very rude and insulting and he asked me to stop behind a car which was beakdown and its bonet was open. I understand that the employee of the pump does not like my question and asking him to help me. That's why he was puposefully insulting me and asked me to stop my car behind a break down car which will not move forward for a long time. Hence i asked him again that how can i get diesel by parking behind a break sdown car inside the pump. Then his behavior was very rude and harsh. I am not at all expected such a behavior from an ioc petrol pump. This is not atall proper and an employee of the pump should not bahave like this to a valuable customer of ioc. I don't know the name of the employee. But i have informed the matter to another supervisor of the pump and he promissed me to tell this matter to the owner of the pump. Hence i request that kindly enquire the matter and istruct the pump owner not to appont such employees in ioc petrol pumps and strict action to be taken against the said employee.

Thanking you
Ajith das a
Joint secretary to government of kerala
Govt. Secretariat, kerala thiruvananthapuram
Mobile number : [protected]