[Resolved]  Indian Oil Corporation [IOC] — Lpg cylinder cash voucher generated but gas cylinder is not delivered

Address:Thiruvananthapuram, Kerala, 695014
Website:Google chrome

Good day sir,

My indane lpg customer id number is[protected]. On 15th march in my mobile number [protected], i got a sms from indane regarding lpg cylinder that a cash voucher is generated against my booking, which i was done on 25th february 2017. On 15 th march the cylinder was not delivered.in the evening when i rang up to arvind agency, they told that, even though the cylinder was send for delivery, there was a issue of excess cylinders, so they could not came to our area for delivery. There after i made several calls regarding cylinder delivery, but the agency staff is not in a position to give a firm date for delivery. So on 22nd march i registered a service request to indan oil having bearing number srn 2983117. I also called up twice on their help toll free number, but they also not a position to tell me when this cylinder will be delivered. So i request you to give me firm date by which the cylinder can be deliverd against my cash voucher. I understand that there is no shortage issue of lpg domestic cylinder in thiruvananthapuram area. So i wish to know why there is a delay. Please do the needfull for a earlier delivery of my domestic lpg cylinder against the issued cash voucher..

Thanking you,

Yours faithfully

Mohanan gopalan, consumer no.21334, arvind gas agency, poojappura, indane, thiruvananthapuram. Tel.[protected]
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May 7, 2017
Complaint marked as Resolved 
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2017
Indian Oil Corporation [IOC] Customer Care's response
We regret the inconvenience caused.To help us resolve the same, please post details on www.indane.co.in or call [protected]. IndianOil
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