Indian Oil Corporation [IOC] — non delivery of gas cylinder to my address

Address:

HOUSE NO.43A, 1ST FLOOR, RAJGARH BYELANE-11, NEAR AASHI HOME, Kamrup Metropolitan, Assam, 781007

Invoice no[protected], rs.725 generated for indane lpg refill. Cylinder is under delivery, but they cancelled it reason was iam not available to take delivery. After i called them that i was at home always again they generated another invoice no[protected], rs.725 generated for indane lpg refill. They asking to take delivery from gas agency. Why should they can't delivered to my address as my address is under there delivery part. Iam really facing this problem from pinakshi gas agency in chandmari. Guwahati. Kindly resolve and one more thing at delivery time person ask for delivery charges of rs. 50-100. Isn't delivery free?