[Resolved] Indian Oil Corporation [IOC] — Non-delivery of home gas cylinder | |||
I have booked my gas cylinder through online IOC on 02.02.2016 for my Consumer No.3725 with Sun Gas Dealer, Selvapuram, Coimbatore. Till date we have not received the cylinder from sun gas. Presently we dont have spare gas cylinder with us, we are in very much trouble for alternate source. We have received a message on 17.02.2016 stating that your cylinder will delivered shortly with a cash memo no.[protected] for Rs.598. But even after the message they have not delivered the gas to us till today. Every time we are having repeatedly the same problem with long delay in supply of gas. I request your goodself to please advise the dealer to supply the cylinder with in the stiupulated time as per your norms. Was this information helpful? | |||
Complaint marked as Resolved
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. Verified Support Feb 29, 2016 Indian Oil Corporation [IOC] Customer Care's response
We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account.
IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us.
Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .
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