Indian Oil Corporation [IOC] — nozzle boy behavior with customers

Address:

Nagpur, Maharashtra, 440024

I have visited petrol pump of iocl : jattewar hall hasanbag road, nagpur, maharashtra & spend 5 minutes in que and when come to nozle : 1 man come with his scooter direct without que & nozzle boy gave nozzle to add petrol in his scooter by himself when i asked nozle boy that we are also in line that time he said : i need to talk with that person not with nozle boy and nozle boy loudly told his name is kailash ninawe and said to do whatever i can do : i don't think this is a proper way to communicate with clients when fault is yours and my question is iocl hired this kind of goons with which purpose?

Kindly solve this as soon as possible and give proper solution to iocl regular customers.