Indian Oil Corporation [IOC] — online booking payment refund credit for failed booking

Address:

No.23, Sapthgiri Nilaya, 13th Main, 8th Cross, Virat Nagar, Bommanahalli, Bangalore, Karnataka, 560068

Hello Team,
I have tried to book refill cylinder on 24th April, The amount has been deducted from my Credit card but transaction failed. Website display the error message due to some technical reason and service submitted to distributor.
I have contacted the distributor- SRI SADGURU INDANE SERVICES, Kodichikkanhalli, Bangalore but no positive reply i got from them. They telling regional office has to sort it out, they can't do anything.
Kindly help me to sort it out this, Its been pending more than a month time.
Name: Sandesh B
Consumer No: [protected]
Order Reference No[protected]
Amount Paid: 708.00