[Resolved] Indian Oil Corporation [IOC] — Opprobrious services from Bhaskar Gas Agency,Rehabari.Guwahati.Assam

bhishak

from Kolkata, West Bengal

Address:	781008
Website:	www.iocl.com

Dear Sir, I am to apprise you that I am using domestic gas from your Company having Consumer No.037826 at your authorised Distribution Agency, Bhaskar Gas Agency, Rehabari, Guwahati, Assam. Since last three years, We have been facing lots of problems with related to booking of gas cylinder as well as receipt of gas cylinder from this Agency.The problems suffered by us are as follows.
1) We have to make queue in front of the Agency Office since 8.00AM, which have made traffic jam always because of the narrow road(Piyali Phukan Road) in front of the said Agency Office as well as no front open space in the Agency Office's campus.Your selection for the location of the said Gas Agency Office has not only created problems to the your valued consumers, but also appended traffic jam in a portion of Guwahati City as well as vehicular pollution to this location.
2) It has been advised to book the Gas Cylinder through telephone/mobile phones of the Agency.But all the lane phone or mobile phones provided by the Agency are not functionable.This type of deterred facility for the consumers has badly affected the old aged people as well as house wives.
3) It is learnt that Bhaskar Gas Agency have large number of domestic gas consumers because of amalgam of two Gas Agencies in past.The huge demand from the consumers may affect the service of the said Agency.It will be hearty and persistent effort from your kind end if this Agency deamalgamates into two Agencies with new one to unemployed youth.
4) It has been found that the said Agency always avoids to provide the booking Numbers to the consumers specially to the women as well as old aged people with polite manner.In letter period, these consumers find it difficult to inquire about their booking of gas cylinder.These types o[censored]ncultured services from this Agency has not only annoyance to the consumers, but also defame your high valued loyalty to the nation.
It is seen that the service from your company has highly appraisal in greater Guwahati as well as rural areas of Assam after the formation of Modi Govertment at Delhi.But in our location we are still suffering.
Please look our grievance instantly.

Yours faithfully
Dilip Kumar Das
H/No.8, Bye Lane 01
Rehabari, Guwahati-08
Assam

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Complaint marked as Resolved

Indian Oil Corporation [IOC] customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2016

Indian Oil Corporation [IOC] Customer Care's response We have heard your complaint and we thank you for pointing out the issue you are facing. We are sorry for the inconvenience caused to you on this account. IndianOil operates an effective problem-solving/customer guidance mechanism for Indane LPG-related issues through its website, www.indane.co.in . We request you to log into this site and provide us the required data relating to the issue faced by you. This would enable us to revert to you with a solution/reply in a structured manner. Alternatively, you can also call our Toll-Free number [protected] to register your complaint/feedback/comment with us. Besides the above, you can also contact/walk into the Customer Service Cells attached to our 46 Indane Area Offices across the country to register your complaint. Contact details/addresses of these offices are available in our above Indane website, www.indane.co.in .