Indian Oil Corporation [IOC] — raised complaint not resolved but closed - service request[protected]

Address:

Coimbatore

On 6 th april 2020 ref no. [protected] received against unsuccessful payment of rs. 774.5
On 7th april 2020, received a sms that refund of payment of 774.5 initiated.
But till now i have not received the amount.
On 18th apr 2020, complaint raised in iocl website and service request number is[protected].
Without refunding the amount, the complaint has been closed. Pls take initiative to make the payment at the earliest