Indian Oil Corporation [IOC] — refill order not booked

Dear team,

Why i am getting this massage when i am going to book cylinder?? I don't no who made this open order & why??
Refill order can not be created as open order already exists for the consumer.

Customer no. Cx3112884
Distributer code 177307
Lpg id [protected]
Mobile no. [protected]
Mail id [protected]@gmail.com
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    Indian Oil Corporation [IOC] Phone
    +91 99 1155 4411
    +91 98 4882 4365
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    SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road, New Delhi, Delhi, India - 110003
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