Indian Oil Corporation [IOC] — Reg cancellation

I am rishitha the customer of insane gas . agency TT INDANE in Bangalore jp nagar 6th phase.we have cancelled our indane gas before lockdown itself.while cancellation itself there was a name mismatch however they have done that time.now we are applying for new connection in Bharat gas . while checking kyc it showing them available in indane .I am dealing with them for past two weeks.their is no proper response .are they for resolving my problem .my customer ID ;[protected] kyc number;[protected] please respond and resolve my problem as soon as possible