Indian Oil Corporation [IOC] — transfer related

Address:

Hooghly, West Bengal, 712245

Dear sir

I have complain regarding indian gas located in uttarpara, hooghly

Consumer id - [protected]

Distributor - the pioneer consumer cooperative code 140361.

Area officer of indian gas - surajit [protected]
Kharagpur ho office — vineet kumar [protected]

Complain:- i have taken transfer termination voucher for new location in same district on 24 feb 2017.
However i have not gone to that place and requested our distributor - the pioneer consumer cooperative code 140361. For cancelled the unused ttv and start the connection. I have submitted the application with kyc form.
After one week they have told me to go to kolkata ho as they are not able to do due to some technical reason in system. I have visited the place and told about the matter they given me the area officer no for same and told me to visit the distributor - the pioneer consumer cooperative code 140361. I have visited the same and again they have refused and told me that i can not do any thing go and complain. Again i visited the kolkata ho they told me that hooghly district is under kharagpur ho and got no of vineet kumar he told me that this will resolve within 1 week.

After several call to surajit area officer did not respond my phone nither resolve my problem this has take more than 3 month.

I am helpless i can not understand what to do.

Point -
1 why area officer is working if they don't resolve the problem of customer.
2 till date my connection not started how much time require for this.