Indian Oil Corporation [IOC] — water mixed petrol filled in my car | |||
Date of incident : 4/8/2020 Client name : sh. Chandrasen m sawant Profession : chief editor (Good morning mumbai press) Working president : all india transport congress union intuc Client number : [protected] Description of the incident : Poonam petrol pump (Indian oil petrol pump) next to surana sethia hospital has filled water mixed petrol in my car on 4th aug 2020 which has caused damage to engine and breakdown. I had to tow car to tata service station where they have find find water coming out of injectors and told us to reach out to petrol pump where we full tank. We took the sample and reached out to petrol stn where we show water filled petrol to owner mr. Chetan no. [protected] which he agreed and told us to get car repaired at service station he will compensate charges of service. We wasted our two days time to repair and get out car back on 8th aug 2020. On 8th aug morning we again visited petrol pump and ask them to collect mixed petrol from service station which they request us to bring to petrol station in cans. We obliged and return them mixed petrol in 3 cans on same day of which one can they marked and filled with petrol and return us. Remaining two cans they pour back to petrol pump tank. This activity was done between 1pm to 3pm. They ask us to bring car back to top up remaining petrol in car directly. We said ok. We have done what mr. Chetan has told us to do and now that we have shown him the repair charges he is ignoring and not answering out calls. We are asking him complaint register to file written complaint but he is giving us any proper answer. As per guidelines and consumer rights it is compulsory to show sign of details regarding complaint procedure such as name of sales manager contact no and email address which they have not put it across in petrol pump. We had kept all our damage bills from towing car to service center work and two days or one manpower wasted because of petrol pump fault. If this problem doesn't get addressed i will raise it to higher authority appropriately. Please share petrol pump sop if possible also please advise how long it will take to resolve this issue. +1 videos Was this information helpful? | |||
Indian Oil Corporation [IOC] customer support has been notified about the posted complaint. | |||
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