Indian Oil Corporation [IOC] — where is my gas connection online

Address:

Pathanamthitta konni, Pathanamthitta, Kerala, 689691 konni

I applied gas connection online from indane distributor RCB gas agencies kerala, pathanamthitta district, konni registration no :N181103117457121627185 what i ordered have been canceled by the problem of address . so for that reason i changed my address for the distributors and their reply was that they didnt recieve the cash in their account The issue has been going on from novenber 24, its been nine months from now I need the refund the Gas agency didnt get the money, so my question is where did the money go then